Refund Policy
Refunds
We have a 14-day refund policy, which means you have 14 days after receiving your item to request a refund. If for any reason you or your BFFs are not happy with our product, during that time, we will fully refund your purchase and shipping amount.
Email us at customerservice@rufusbff.com and let us know what product(s) you are unhappy with. We ask that you tell us why you are dissatisfied so that we may immediately investigate.
Also, please inspect your order upon receipt and contact us as soon as you can at customerservice@rufusbff.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. More detail can be found farter below in this statement and also at our FAQ page
Upon approval by RUFUS BFF, we will initiate a refund to your original method of payment no later than the next business day. Please remember it can take some time for your bank, payment processor or credit card company to process and post the refund. If more than 15 business days have passed since we’ve confirmed your refund, please contact us at the customer service link, above.
Damages, Undeliverable, Theft and Other Issues
All items purchased from RUFUS BFF are made pursuant to a shipment contract with our carriers, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier; however, we will make every reasonable effort to satisfactorily address your issue and intervene where possible to resolve any complaint.
If your package is damaged, tampered with, or opened during transit, please alert us at customerservice@rufusbff.com with your order number and a photo of the item’s condition.
RUFUS BFF is not liable for orders damaged, stolen, tampered with or opened during transit, but we address these on a case-by-case basis and will try our best to work toward a satisfactory solution. In some instances, you may need to involve the carrier's insurance agency, which may take additional time for processing a claim.
If your shipper (usually UPS or USPS) indicates that your package has arrived, but you can’t find it:
- Look around the delivery location. Some carrier employees diligently make packages hard to see to discourage such "porch pirates." Sometimes they do too good of a job, so look behind plants, patio furniture or other obstructions that would obscure the view from passers by.
- Ask your household and neighbors. Sometimes others in your home or your neighbors help you out by picking up your delivery to help safeguard it from theft.
- Review the delivery address you gave us to make sure it doesn’t have any spelling errors or numerical mistakes.
- Wait two business days to see if it arrives. Sometimes carriers may actually designate packages as "delivered" before they arrive.
It is a sad state of affairs that we even have to create a FAQ regarding doorstep theft in particular, but such an event is beyond control of RUFUS BFF, and we aren't able to assume liability for such an unfortunate circumstance.
PLEASE NOTE: We are not able honor any of the above terms if the order was sent to another address after original delivery or if the buyer used third-party freight forwarding or mail redirection.
Here are links to both UPS and USPS for their "missing or damaged deliveries" procedures